Refund Policy

At Primaledge Fitnesswear we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you experience any shipping or product related issues please send us an email and our team will assist you right away.

Please fill in your address accurately with all necessary information, otherwise the package we mail to you will be returned to us.

1.Not Happy with Your Order

If you are not happy about your purchase, 10 days from date you received the product in like-new condition with no visible wear and tear, please return the item for a refund or exchange.

Please note: Shipping costs may apply for returns and exchanges for items not covered by our warranty against manufacturer's defects.

2. Damaged Items or Low Quality

If the product is defective or does not work properly, please kindly let us know. For the fastest resolution, please contact us via support@primaledgefitnesswear.com including a photograph demonstrating the poor quality or the damaged area of the item. There will be no need to return the defective items.

CANCELLATION

1. Cancelling Unshipped-out Orders

If you would like to cancel your order for items which have not yet been shipped out, please kindly contact us via support@primaledgefitnesswear.com. For the fastest resolution, please include your order number. Thanks!

2. Cancelling Shipped-out Order

If you would like to cancel orders when your parcel has already been shipped out or on its way to your destination, please contact us and then kindly refuse to accept the parcel since we will not be able to call it back once its on route. We will refund your payment after deducting the shipping costs. Refund will be issued as soon as parcel begins to return.

WARRANTY

This warranty only covers manufacturing defects and does not cover:

Damage caused by accident
Improper care
Normal wear and tear
Break down of colors and materials due to sun exposure
After-market modifications

No returns/exchanges for products with water exposure or stains will be accepted.

REFUNDS

If you feel the product that you’ve purchased does not meet your expectation or need, then you do have the option to request a refund.

Here are the circumstances under which refunds will be granted:

You Can Get A Full Refund

If the product you’ve purchased is completely non-wearable or non-functional.
If you did not receive your product within 90 business days (South America) after the date that your order has been placed.

Please Note: Refund will go back to your account in 3-5 business days.

SHIPPING COSTS

You will be responsible for paying for shipping costs for most returned items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. Thank you!

DAMAGED ITEM / LOW QUALITY

For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. For clearer pictures please photograph on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we have verified your claim.

We will also use this information to continue to improve your orders, and eliminate similar errors in the future.